Proven Phone is a convenient kiosk-based solution for buying used phones. Our cloud-enabled
kiosks ensure that every phone is tested, secure, and ready for immediate use. Buyers can
inspect and try the phones before making a purchase.

A refurbished phone is a pre-owned device that has been thoroughly tested, repaired (if
necessary), and restored to full working order. At Proven Phone, every phone available in
our kiosks goes through an extensive diagnostic process to ensure it meets high-quality
standards before being offered for sale.

Proven Phone categorizes refurbished phones to help you make an informed choice:

• Mint Phones:
  • Condition: These phones are in like-new condition with little to no signs of wear.
  • Functionality: Fully tested to meet Proven Phone’s high-quality standards.
  • Best For: Buyers wanting a phone that looks and feels as good as new.
• Non-Mint Phones:
  • Condition: Good working condition but may show minor scratches, scuffs, or slight discoloration.
  • Functionality: Fully functional; cosmetic imperfections do not impact performance.
  • Best For: Budget-conscious buyers who don’t need a pristine exterior.

Mint phones typically cost more because of their pristine condition, while non-mint phones
are more affordable.

1. Visit a Proven Phone kiosk near you.
2. Browse available phones using the touchscreen interface.
3. Choose a phone and select “Try Before Buying.”
4. Enter your phone number and tap your credit card to place a temporary hold on your account.
5. A locker will open, allowing you to retrieve the phone and try it for 5 minutes. You can then complete
   your purchase or return the phone to the locker.

If the phone is not returned within the trial period, the transaction is automatically processed,
and the phone is considered purchased.

Proven Phone uses smart kiosks equipped with secure lockers and advanced diagnostic tools to verify
the authenticity and functionality of all devices. Buyers can confidently purchase knowing the
phones meet our high standards. Additionally, all payments are encrypted for your safety.

Proven Phone’s kiosk model reduces electronic waste by extending the life of pre-owned phones. By
purchasing a refurbished phone, you help minimize the demand for new devices, which require
significant resources to manufacture. This supports our mission to promote sustainability and
reduce the global carbon footprint.

• Battery health
• Screen and button functionality
• Camera quality
• Network compatibility
• General hardware and software performance

This ensures all devices are fully functional before they are made available for purchase.

Our prices are based on the phone’s model, condition, and current market value. By leveraging our
kiosk-based model, we eliminate traditional retail costs, offering great value for buyers while
maintaining fair pricing for sellers.

Proven Phone is ideal for value-conscious buyers like parents seeking affordable phones for their
children and immigrants looking for a trusted source for unlocked devices. Our kiosks offer
convenience, quality, and transparency for all.

Owning your phone outright gives you the freedom to switch carriers at any time without
hidden fees or long-term contracts. You’re not locked into monthly lease payments or
early-termination penalties that many phone companies impose. Plus, you can resell or trade
in your device whenever you choose, letting you fully control how and when you upgrade.

Yes. We offer a 1-month limited warranty on all phones purchased from our kiosks.
If you experience any functionality issues that aren’t caused by user damage within that first month,
please contact us so we can assist with repair or replacement.

We offer conditional returns on a case-by-case basis. Returns are not guaranteed,
but if you encounter a problem with the phone during the 1-month warranty period, please contact us.
We may authorize a return, repair, or replacement depending on the issue.

During the trial, you can test the phone’s functionality, check for cosmetic damage, and verify
compatibility with your SIM card.

Yes, but keep in mind that each phone trial will place a separate hold on your credit card.

All phones sold at Proven Phone kiosks are tested and labeled with their network compatibility.
Please check the phone’s details on the kiosk screen.

Proven Phone ensures all phones are in good working condition. Cosmetic conditions may vary and are
clearly displayed in the kiosk interface.

The kiosk will not finalize the trial or release the hold on your card until the locker is securely
closed.

For assistance, please reach out to our customer service team via the number displayed on the kiosk
or email us at support@provenphone.com.